Returns & Refunds

Returns & Refunds

We want you to be happy with your GeekyBrushers order. If something isn’t right, please get in touch and we’ll do our best to help.

Changed your mind?

Whether a return is possible depends on the item and your circumstances. Personalised items or pieces made to your specific requirements may not be eligible for change-of-mind returns where the law allows this. If you’re unsure, email us before sending anything back and we’ll explain the options for your order.

Your order arrived damaged or incorrect?

Please email geekybrushers@gmail.com with your order number, a short explanation and, if possible, photos of the item and packaging. Please keep the item and packaging, and wait for our reply before returning anything. We’ll review the details and explain the next steps. Depending on the situation, this may include a replacement, repair where appropriate, or refund.

Need to cancel?

Contact us as soon as possible with your order number. We’ll check whether your order has already entered printing, painting or dispatch. If work has started, cancellation may not always be possible; we’ll let you know what options are available.

Refunds

Any agreed refund will normally be sent to the original payment method. The time it takes to appear can depend on your payment provider.

Contact us

We’re happy to look into concerns and find a fair way forward. Email geekybrushers@gmail.com and include your order number so we can help you more quickly.